Shipping Policy

Shipping Policy: Discreet & Reliable Delivery

We process all orders with the utmost discretion and efficiency, ensuring your anticipation is met with timely and secure delivery.

Order Processing

All orders are processed within 1-2 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Timeframes

We offer two reliable shipping options to suit your needs:

1. Standard Shipping (Fee: $12.95)
   • Carrier: DHL or FedEx for speed and reliability.
   • Delivery Time: 10-15 business days after dispatch.
   • Ideal for those seeking a balance of cost and faster delivery.
2. Free Shipping
   • Carrier: EMS (Economy Mail Service).
   • Delivery Time: 15-25 business days after dispatch.
   • Eligibility: Automatically applied to all orders over $50.

Please Note: Delivery times are estimates and may vary based on destination. We ship globally but are currently unable to deliver to some parts of Asia and a few remote regions.

Discreet Packaging & Billing

Your privacy is paramount. All items are shipped in plain, unmarked outer boxes or envelopes. The sender name on the package and the transaction description on your bank statement will be discreet, showing only as “Tantus Inc Shop“.

Returns & Exchanges: Our Commitment to Your Satisfaction

We stand behind the quality of our products. However, we understand that sometimes an item may not meet your specific needs. Our returns process is designed to be as smooth, clear, and respectful as your original purchase.

1. Eligibility for Return or Exchange

To qualify for a return or exchange, your item must meet all of the following criteria:

• Timeframe: You must initiate your request within 15 days of receiving your order.
• Condition: The item must be unused, unopened, and in its original packaging. All original tags, seals, and protective covers must be intact.
• Proof of Purchase: Your order number or confirmation email is required.

2. Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email our Customer Wellness Team at [email protected]. Use the template below to ensure we have all necessary details.
2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions to our hub in Baltimore, US. Returns sent without an RMA cannot be processed.
3. Ship Your Return: Securely package the item in its original packaging, then place it inside a plain outer shipping box. Send it to the address provided. The customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped).
4. Inspection & Processing: Once received, our team inspects the item (within 3-5 business days) to ensure it meets eligibility conditions.
5. Completion: Upon approval, we immediately process your exchange or refund as requested.

3. Return Request Email Template

Please copy, paste, and complete the following when emailing us:

4. Refunds & Credits

• Timing: Once your return is approved, refunds are processed within 5-10 business days. The time for funds to appear in your account depends on your financial institution or PayPal.
• Method: Refunds are issued to the original payment method used (VISA, MasterCard, JCB, or PayPal). Store credit can be issued upon request.
• Deductions: Original shipping costs (if any) are non-refundable. For exchanges, we cover the standard shipping cost to send the new item to you.
• Discreet Billing: Refund descriptions on your statement will remain discreet, just like your purchase.

5. Exchanges

Want to exchange for a different size, color, or item (e.g., switching from a G-Spot Dildo to a Suction Cup Dildo)? The process is identical. Clearly indicate your desired exchange item in your request. We ship the new item once the return is approved. Our team will coordinate any price difference with you.