Returns & Exchanges

At Tantus Inc Shop, we craft every product—from our Dual Density Dildos to our precise Prostate Toys—with excellence and care. We stand behind the quality of our body-safe silicone designs. However, we understand that sometimes an item may not be the perfect fit for your personal exploration. Our Returns & Exchanges policy is designed with the same discretion, clarity, and commitment to your satisfaction that defines your entire experience with us.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

• Timeframe: You must initiate a return or exchange request within 15 days of receiving your order.
• Condition: The item must be unused, unopened, and in its original packaging. All original tags, seals, and protective covers must be intact.
• Proof of Purchase: Please have your order number or confirmation email ready.

2. Step-by-Step Return/Exchange Process

We’ve designed a straightforward, discreet process:

1. Initiate Your Request: Within 15 days of delivery, email our Customer Wellness Team at [email protected]. Use the Request Template provided below to ensure we have all necessary information.
2. Receive Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our hub in Baltimore, US. Returns sent without an RMA number cannot be processed.
3. Ship Your Return: Securely package the item in its original, unmarked packaging. Place it inside a plain outer shipping box. Send it to the address provided in your instructions. You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped).
4. Inspection & Processing: Once received, our team will inspect the item (typically within 3-5 business days) to ensure it meets our eligibility conditions.
5. Completion: Upon approval, we will immediately process your exchange or refund as per your request.

3. Return Request Email Template

To streamline your request, please copy, paste, and fill out the following template when emailing us at [email protected]:

4. Refunds & Credits

• Timing: Once your return is approved, refunds are processed within 5-10 business days. The time it takes for the funds to appear in your account depends on your financial institution or PayPal.
• Method: Refunds are issued to the original payment method used for the purchase (VISA, MasterCard, JCB, or PayPal). Store credit can be issued upon request.
• Deductions: The original shipping cost (if any) is non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.
• Discreet Billing: As with your original purchase, all refund descriptions on your statement will remain discreet.

5. Exchanges

Want to exchange for a different size, color, or item (like switching from a G-Spot Dildo to a Suction Cup Dildo)? The process is the same as above. Please indicate your desired exchange item clearly in your request. We will ship the new item once the return is received and approved. If there is a price difference, our team will coordinate payment or refund of the balance with you.

Thank you for being part of the Tantus community. We are honored to support your exploration with quality, integrity, and unwavering respect.