Welcome to the Tantus Inc Shop FAQ. We are your partner in exploration, committed to empowering your personal wellness journey with discretion, quality, and care. Below, you’ll find answers to common questions about our products, shipping, payments, and more.
📦 Shipping & Delivery
Q: Where do you ship, and how long will my order take to arrive?
A: We offer global delivery with two reliable options. All orders are processed within 1-2 business days before dispatch.
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery in 10-15 business days after dispatch. Ideal for tracked, faster delivery of premium items like Prostate Toys or Strap On Harnesses.
- Free Standard Shipping (Orders over $50): Shipped via EMS. Delivery in 15-25 business days after dispatch. Perfect for stocking up on Anal Lube or adding a Vibrating Dildo to your collection.
Note: We are unable to ship to all regions of Asia and select remote locations. Availability is confirmed automatically at checkout.
Q: Is my package shipped discreetly?
A: Absolutely. Your privacy is our utmost priority. Every product—from our Firm Dildos to Handle Toys—is packaged securely with no external indication of the contents.
Q: Will I receive a tracking number?
A: Yes. Once your order is handed to the carrier (DHL, FedEx, or EMS), you will receive a tracking number to monitor your package’s journey every step of the way.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards and trusted digital platforms: Visa, MasterCard, JCB, and PayPal. All transactions are secured with advanced encryption for total peace of mind, whether you’re shopping our KINK or LUBE & CONDOMS categories.
Q: Is my payment information safe?
A: Yes. We use advanced encryption technology to protect your personal and payment details. Your security is fundamental to our mission of trusted, empowered exploration.
🔄 Returns & Satisfaction Guarantee
Q: What is your return policy?
A: Your confidence is paramount. We accept returns within 15 days of you receiving the item. Items must be in original, unused condition. Please contact our customer wellness team at [email protected] to initiate a return.
Q: What if I’m not satisfied with my product?
A: We stand by the premium quality of our body-safe silicone toys. If you are not fully satisfied, please reach out to our dedicated care team. We are here to ensure your journey meets the premium quality you deserve.
🎯 Product Guidance
Q: I’m new to intimacy toys. Where should I start?
A: Welcome! Our curated collections are designed for all experience levels. Beginners often explore our Small Plugs or Apothecary by Tantus line for gentle introduction. For authentic sensation, consider a Dual Density Dildo. Our product descriptions and customer care team can help guide your choice.
Q: What materials are your products made from?
A: We specialize in premium, body-safe silicone. All our toys—from Realistic Dildos to Impact toys—are crafted with innovation, safety, and uncompromising care.
Q: Do you have products for strap-on play?
A: Yes. Explore our dedicated STRAP ONS, Harnesses, and Strap On Toys collections, designed for versatility, comfort, and empowered play.
🌍 Global Orders & Support
Q: Can I order from outside the United States?
A: Yes. We ship worldwide (with very few exceptions). Our global shipping framework is built on accessibility and discretion, bringing premium intimacy to your door, wherever you are.
Q: How can I contact customer care?
A: Our dedicated team is here to support your journey. For questions on shipping, product selection (like choosing between firm or soft densities), or delivery, please email us at [email protected]. Our operational hub is located at 4890 Cambridge Place, Baltimore, US 21201.